Shipping Policy
At Kaze, we are committed to providing our customers with a reliable, transparent, and convenient shopping experience. This Shipping Policy explains our shipping procedures, delivery timelines, costs, tracking information, and responsibilities for orders placed through our online store.
We offer products that may be fulfilled from different locations depending on product availability, inventory levels, supplier location, and shipping efficiency. Some products are shipped from fulfillment centers within the United States, while other products may be shipped directly from international suppliers or manufacturers.
By placing an order with Kaze, you acknowledge and agree to the shipping terms outlined below.
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General Shipping Information
We provide shipping services to customers within the United States, Canada & Europe. The terms mentioned below are for US customers, however customer from Canada, Europe or any other part of the world will find shipping terms as per their order location, supply points, shipping points and relevant status from order to order basis. We will find the best, secure and fastest possible solution. Kindly contact for custom orders through our CONTACT form and we shall get back to you within few hours.
Shipping availability, delivery times, and costs may vary depending on:
- Product availability
- Customer location
- Shipping method selected
- Fulfillment location
- Carrier processing times
- Holidays and peak shopping periods
- Weather conditions or unexpected delays
We make every effort to process and deliver orders as quickly as possible. However, delivery dates are estimates and are not guaranteed unless specifically stated.
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Order Processing Time
Orders are typically processed within:
1–3 business days after payment confirmation.
Processing includes:
- Payment verification
- Order confirmation
- Product preparation
- Quality inspection
- Packaging
- Shipment arrangement
Orders placed during weekends, holidays, promotional events, or high-volume periods may require additional processing time.
Once your order has been shipped, you will receive a confirmation email containing available tracking information.
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Shipping From Within the United States (Domestic Fulfillment)
Some Kaze products are stored and fulfilled through warehouses, suppliers, or fulfillment centers located within the United States..
Domestic fulfillment generally provides faster delivery times and is the preferred shipping method whenever available.
Estimated Delivery Time
For products shipped from within the United States:
- Processing time: 1–3 business days (Working days)
- Shipping time: 3–7 business days
Total estimated delivery time:
Approximately 5–9 business days
Delivery times may vary depending on the customer’s location and the shipping carrier used.
Domestic Shipping Carriers
Orders may be delivered through reliable shipping carriers, including:
- USPS
- UPS
- FedEx
- Other recognized delivery services
The carrier selected may depend on package size, weight, destination, and service availability.
Domestic Shipping Charges
Shipping charges are calculated during checkout based on:
- Product weight
- Package dimensions
- Delivery location
- Available shipping methods
From time to time, Kaze may offer free shipping promotions or discounted shipping offers on certian items. Some items are supplied with free shipping, which is clearly mentioned in the price tag area of each item.
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Products Shipped From Outside the United States
Some products may be fulfilled directly from international suppliers, manufacturers, or partner warehouses located outside the United States.
This allows us to offer a wider range of fitness products, apparel, accessories, and specialty items while maintaining competitive pricing.
International fulfillment may apply to:
- Newly launched products
- Limited-stock products
- Products unavailable in U.S. warehouses
- Special supplier items
Estimated Delivery Time
For products shipped from outside the United States:
- Processing time: 3–7 business days
- International shipping time: 7–21 business days
Total estimated delivery time:
Approximately 10–21 business days
Delivery times may vary depending on:
- Country of origin
- Customs processing
- International shipping routes
- Carrier availability
- Seasonal demand
Customers should consider these timelines before placing an order.
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International Supplier and Dropshipping Fulfillment
For certain products, Kaze may work with trusted international suppliers, manufacturers, or fulfillment partners who ship products directly to customers.
In such cases:
- The package may arrive separately from other items in your order.
- Tracking information may become available after shipment processing.
- Packaging may vary depending on the fulfillment location.
- Delivery times may differ from products shipped domestically.
Kaze remains responsible for customer support and order assistance regardless of fulfillment location.
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Split Shipments
If your order contains multiple products, items may be shipped separately.
This may occur because:
- Products are stored in different warehouses.
- Some items are fulfilled domestically while others are internationally sourced.
- Products become available at different times.
You will receive separate tracking information whenever available.
You will not be charged additional shipping fees unless clearly stated during checkout.
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Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing tracking details.
Tracking information may take:
- 24–72 hours to become active after shipment.
Customers can monitor delivery progress through the provided tracking number.
If tracking information has not updated for an extended period, please contact our customer support team.
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Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Please verify:
- Full name
- Street address
- Apartment/unit number
- City
- State
- ZIP code
- Contact information
Kaze is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete addresses provided by customers.
If an order is returned due to an incorrect address, additional shipping charges may apply.
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Delivery Delays
Although we work with reliable shipping partners, delays may occasionally occur due to circumstances outside our control, including:
- Severe weather
- Carrier delays
- Holidays
- Supply chain interruptions
- Customs processing
- Transportation issues
- Incorrect customer information
Kaze is not responsible for carrier delays but will provide reasonable assistance in tracking and resolving delivery issues.
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Customs, Duties, and Import Charges
For products shipped from outside the United States, customers generally do not need to pay additional customs charges for domestic U.S. delivery.
However, if applicable by law, customers may be responsible for:
- Import duties
- Taxes
- Customs fees
- Clearance charges
Any customs requirements depend on applicable regulations and the destination location.
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Lost, Stolen, or Missing Packages
Once a package has been confirmed as delivered by the shipping carrier, Kaze is not responsible for packages that are lost, stolen, or misplaced after delivery.
Customers should:
- Check around their delivery location.
- Confirm with household members or neighbors.
- Contact the shipping carrier.
If you believe your package is missing, contact us and we will assist in investigating the issue.
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Damaged Packages
If your order arrives damaged:
Please contact us within 7 days of delivery with:
- Order number
- Description of the issue
- Photos of the damaged product and packaging
After review, we may provide:
- Replacement product
- Refund
- Store credit
- Other appropriate solution including insurance (if available) for high value products.
Failure to report damage within the required timeframe may affect eligibility for resolution.
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Order Cancellation after Shipment is processed.
Orders cannot be canceled once they have been processed and shipped.
If you no longer want your order after shipment, you may request a return according to our Return & Refund Policy.
Customers may be responsible for return shipping costs unless the return is due to an error caused by Kaze.
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Shipping Restrictions
We reserve the right to refuse shipment to certain locations where delivery is unavailable, restricted, or prohibited.
Some products may have shipping restrictions due to:
- Size limitations
- Transportation regulations
- Manufacturer restrictions
- Legal requirements
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Customer Support
Our goal is to provide a smooth and reliable shopping experience.
If you have questions about shipping, delivery status, or your order, please contact us:
Kaze
Website: https://kazeofficial.com
Email: support@kazeofficial.com
Our customer service team will make reasonable efforts to assist you with your shipping concerns.
“Shipping origin may vary by product. Estimated delivery time is displayed on each product page before checkout.”
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Policy Updates
Kaze reserves the right to update or modify this Shipping Policy at any time.
Changes will become effective immediately after being posted on this page. Customers are encouraged to review this policy periodically.
Thank you for choosing Kaze. We appreciate your trust and are committed to delivering quality products with reliable service.
“Shipping origin may vary by product. Check estimated delivery time is displayed on each product page before checkout.”
We are always here for your specific shipping requirements, gifts sent to friends in other parts of the world or any other assistance required for out of the box services, we shall be more than happy to receive information from our valued customers through our contact form or on support@kazeofficial.com,
Regards,
Team Kaze.